How would you like to have fingertip control over all of your key business activities from your own desktop? For instance, being able to manage your sales and marketing campaigns, or target your sales and marketing teams more precisely to business prospects and customers? Or, having the facility to create sales quotations and then watch them materialise into orders, monitor their progress along every step of the project plan until they are finally despatched to your clients? Or, provide the framework to develop an effective customer relationship programme that helps to improve your customer service? Or, even being able to integrate accounts systems, such as invoice generation, with your other key business functions?



Well, you can with the latest version of customerFOCUS™, the award-winning suite of modular business solutions, created with the small and medium-sized business in mind.

customerFOCUS™ v3.0 is now available through TigerSMART Marketing, a sales and marketing practice that specialises in developing and implementing strategic and operational marketing plans for small to medium-sized businesses. customerFOCUS™ v3.0 enables us to provide you with a full service of business solutions from hosting your sales and marketing function for you to working closely with you in helping you to develop and implement your own in-house sales and marketing strategies and activities.

Hunting prospects or servicing customers - setting the scene
Whether you are prospecting for new business or farming existing customers to increase your sales, the Client Management System (CMS) module provides the perfect foundation for small and medium sized companies to initiate and develop their marketing more effectively.

This entry-level module comprises an easy to use, comprehensive and customisable database management system for prospects, customers, suppliers and your sales or support staff. In addition, it offers all of the key features of a traditional contact manager, such as diary, organiser, planner and scheduler. Moreover, its campaign planner lets you integrate, plan and implement your sales and marketing activities fully, enhancing sales performance.

Implement and manage your campaigns effectively
The Campaign Management and Implementation System (CMI) module comes complete with everything you need to implement and manage your sales and marketing activity effectively, allowing you to organise your prospects and customer database with its powerful management tools, making it the perfect solution for direct marketing and CRM.

This module also provides powerful tools that enable you to de-duplicate your database lists as well as undertake fax, e-mail, telesales, and direct mailing campaigns direct from your desktop. Furthermore, it provides all of the features that are included within the Client Management System (CMS) illustrated previously.

Improve your sales and marketing productivity
The Marketing and Sales Productivity System (MSP) is the ultimate sales and marketing productivity tool that combines all of the features of the database, catalogue and contact management systems with the unique opportunity management and quotation module.

This module integrates and co-ordinates your sales and marketing activities to help you achieve the optimum return on your sales and marketing investment. It enables you to set call objectives, provides online gross profit calculation to assist in the sales negotiation process, and its flexible quotation feature allows you to save and retrieve relevant data quickly. Also, its comprehensive management reporting system helps to improve operational efficiency.

Enhance your customer relationships and service support
The Service Support and Task Management System (SSTM) provides you with the facilities of a comprehensive call centre, allowing you to track and manage customer queries effectively. In addition, it enables you to measure your service levels and implement an effective customer relationship management (CRM) strategy for your business.

With this module, you can set up your own call centre or helpdesk facility to monitor, measure and improve your customer service operation. You can also handle customer complaints and enquiries, or provide them with technical support. In addition, with its category database feature, you will be able to monitor inbound calls to your company, track the progress of contracts and projects, or simply manage messages more efficiently.

Manage your business performance more cost effectively
The customerFOCUS™ v3.0 Marketing Driven Business System (MDBS) provides the perfect solution for companies that want to be more marketing or sales driven. MDBS allows you to integrate your sales and marketing functions with other key business operations fully, enabling you to manage your entire business direct from your own desktop.

Containing all of the features illustrated previously, MDBS offers more than a sales or contact management system. It is a fully integrated business solution that helps you to improve your marketing and sales productivity, enhance your customer support facilities, and manage your administrative, commercial, purchasing, stock control, and finance operations more efficiently.

But if you are not yet ready for the MDBS System …
The Standard or Starter Business System (SBS) is a modified version of the award-winning MDBS system providing all of the key modules and functionality to successfully manage and develop a smaller business, but at a reduced cost. The core features of the SBS package comprise the traditional functionality of a basic accounts system with a powerful contact and sales opportunity management system. However, as your business develops, you can add further modules and users, as required.

Manufacturers not forgotten either
The final package available in the customerFOCUS™ v3.0 range is the Marketing Driven Enterprise Resource Planning (ERP) Suite (M-ERP). This combines the core functionality of an ERP system with the Marketing Driven Business System (MDBS) that was featured previously. Essentially, this package enables you to manage your entire business operation as with the MDBS system with the added functionality of a manufacturing ERP works order system.

Would you like to have a FREE no-obligation demonstration?
If you would like to have a FREE no-obligation demonstration of the customerFOCUS™ v3.0 suite of business solutions, please contact us on 01908 330770 or provide your details in our contact page in this website and we will get back to you arrange a meeting at your convenience.

On-site support with installation and training
As marketing resellers, we offer the complete range of customerFOCUS™ v3.0 packages. To ensure that your chosen business solution is implemented effectively, we provide on-site support including installation and familiarisation training with the particular package that you choose for your business.
Other sales and marketing support services
We also provide a range of hosted services including strategic and operational marketing support, including outbound direct mail and telemarketing facilities. If you don’t already have a database of potential prospects, we can provide you with prospect lists appropriate to your business to enable you to undertake your sales and marketing campaigns more quickly.

If you already have a customer database that hasn’t been updated for some time, we provide a list cleaning facility that will update postal addresses and key contact details, as well as append telephone numbers for telemarketing, in accordance with the latest legislation. Just let us know how we can help you by sending an e-mail to info@tigersmartmarketing.co.uk or providing your details in the contact page on this website.